Descripción del título
Good practices guide for gu...
Volume1 comprises an activity based learning programme for managers or business owners who wish to manage customer service effectively and proactively, through motivating and inspiring their employees and teams. Volume 2 provides information and training for receptionists, housekeeping and breakfast services
Monografía
monografia Rebiun22930051 https://catalogo.rebiun.org/rebiun/record/Rebiun22930051 140320s2012 th o 000 0 eng d 9789228266207 module 2) 9228266201 module 2) IL# eng IL# OCLCO OCLCQ 08.17.5 ilot Good practices guide for guesthouses and small hotels International Labour Office, Regional Office for Asia and the Pacific Bangkok ILO 2012 Bangkok Bangkok ILO 3 volumes 3 volumes Text txt rdacontent computer c rdamedia online resource cr rdacarrier v. 1. Good practices guide for managers -- v. 2. Good practices guide for workers -- v. 3. Appendix Volume1 comprises an activity based learning programme for managers or business owners who wish to manage customer service effectively and proactively, through motivating and inspiring their employees and teams. Volume 2 provides information and training for receptionists, housekeeping and breakfast services Mode of access: World Wide Web (available in electronic format only) hotel management customer service housekeeping catering small hotel training programme gestion hôtelière service clients étages et lingerie restauration petit hôtel programme de formation administración hotelera Servicio al cliente servicio de piso restauración pequeño hotel programa de formación Teaching material ILO pub Matériel d'enseignement Pub OIT. Material de enseñanza Pub OIT. Oficina Internacional del Trabajo ILO Regional Office for Asia & the Pacific